Support Levels
Support options and response times for each VULK plan.
Support Levels by Plan
VULK offers 24/7 support for all users through our Help Center and AI Chatbot. Paid plans get priority access to human support via tickets.
Support Comparison
| Feature | Free | Builder | Pro | Business |
|---|---|---|---|---|
| Help Center Access | Yes | Yes | Yes | Yes |
| AI Chatbot | Yes | Yes | Yes | Yes |
| Support Tickets | — | Yes | Yes | Yes |
| Priority Queue | — | Yes | Yes | Yes |
| Response Time | — | 24 hours | 12 hours | 4 hours (SLA) |
| Phone Support | — | — | — | Yes |
| Dedicated Manager | — | — | — | Yes |
Free Plan Support
Free plan users have access to self-service support resources.
As a Free user, you have access to:
- Help Center — All articles, guides, and tutorials
- AI Chatbot — Instant answers 24/7 (click the chat icon below)
- FAQ — Common questions answered
Support tickets require a paid plan (Builder or higher). Upgrade to get ticket access →
Builder Plan Support
Priority email support with 24-hour response time.
- All Help Center resources
- AI Chatbot with personalized context
- Support Tickets — Direct access to human support
- Priority queue over free users
Response Time: Within 24 hours on business days
Pro Plan Support
Enhanced priority support with 12-hour response time.
- Everything in Builder
- Faster response times
- Team support (up to 5 members)
- Priority Tickets
Response Time: Within 12 hours, including weekends
Business Plan Support
Enterprise-grade support with SLA guarantee.
- Everything in Pro
- 4-hour response time (SLA)
- Dedicated Account Manager
- Phone support available
- Custom training sessions
- Priority bug fixes and feature requests
Business plans include a dedicated Slack channel for real-time support.
How to Get Help
- Search Help Center — Most answers are here
- Ask AI Chatbot — Click the chat icon for instant responses
- Create a Ticket — For complex issues (Builder and above)
Creating a Support Ticket
Tickets are available for Builder, Pro, and Business plans only.
- Go to My Tickets (requires login + paid plan)
- Click "New Ticket"
- Describe your issue in detail
- Include screenshots if helpful
- Response time depends on your plan
Need to upgrade? View Plans →
Questions? support@vulk.dev