Self-Service Support
Self-service resources are open to everyone. Ticketed human support is included on every paid plan, starting with Builder.
Self-Service Support
VULK gives every user 24/7 self-service support — Help Center, AI Chatbot, FAQ, and a live status page. Ticketed human support is included on every paid plan, starting with Builder (€19.99/mo), with faster SLAs on higher tiers.
Self-serve resources (open to all)
1. Help Center
All documentation is open. Browse guides, tutorials, troubleshooting at support.vulk.dev/docs.
2. AI Chatbot
Instant answers 24/7 from the in-product AI assistant. Click the chat icon in the bottom-right corner of the dashboard or docs site.
3. FAQ
Frequently asked questions — common issues with copy-paste fixes.
4. Status Page
Live infrastructure health: vulk.dev/status — generation, preview, deploy, mobile builds, custom domains.
5. Community Showcase
vulk.dev/showcase — public projects with prompts you can copy and remix.
Ticketed human support (all paid plans)
Open a ticket from any page with the "New Ticket" button. Ticketed support is included on every paid plan; first-response SLA by tier:
| Plan | First-response SLA |
|---|---|
| Builder | 24 h (business days, Lisbon Mon–Fri) |
| Pro | 12 h |
| Team | 4 h |
| Max | 4 h |
| Business | 1 h |
See Support Levels for full details.
What to do if something is broken
- Check vulk.dev/status — most "broken generation" reports correlate with an active incident on the status page.
- Search the Help Center — most issues have copy-paste fixes.
- Ask the AI chatbot in the dashboard — it has account context and can guide you through the most common flows.
- Still stuck? Open a ticket (any paid plan) and our team will pick it up within your plan's SLA.
Need faster human support? Higher tiers have shorter SLAs — Builder 24-hour, Pro 12-hour, Team 4-hour, Max 4-hour, Business 1-hour. See plans →
Questions? [email protected]