Free Plan Support
How to get help on the VULK Free plan. Self-service resources are open to everyone; ticketed human support starts at the Builder tier.
Free Plan Support
The Free plan is perpetual — 100 credits/month, no card, no time limit. It includes full access to self-service resources. Ticketed human support starts on Builder (€19.99/mo).
Self-serve resources (open to all plans)
1. Help Center
All documentation is open. Browse guides, tutorials, troubleshooting at support.vulk.dev/docs.
2. AI Chatbot
Instant answers 24/7 from the in-product AI assistant. Click the chat icon in the bottom-right corner of the dashboard or docs site.
3. FAQ
Frequently asked questions — common issues with copy-paste fixes.
4. Status Page
Live infrastructure health: vulk.dev/status — generation, preview, deploy, mobile builds, custom domains.
5. Community Showcase
vulk.dev/showcase — public projects with prompts you can copy and remix.
Want ticketed support?
Free users do not get email-based ticket support. Once you upgrade to Builder (€19.99/mo) or higher, you can open a ticket from any page with the "New Ticket" button.
| Plan | First-response SLA |
|---|---|
| Free | community + AI chatbot |
| Builder | 24 h (business days, Lisbon Mon–Fri) |
| Pro | 12 h |
| Team | 4 h |
| Max | 4 h |
| Business | 1 h |
See Support Levels for full details.
What to do if something is broken
- Check vulk.dev/status — most "broken generation" reports correlate with an active incident on the status page.
- Search the Help Center — most issues have copy-paste fixes.
- Ask the AI chatbot in the dashboard — it has account context and can guide you through the most common flows.
- If the above don't solve it, the Free plan is built for evaluation — upgrading to Builder costs less than the time you'd spend stuck.
Need ticketed human support? Upgrade at vulk.dev/pricing — Builder 24-hour SLA, Pro 12-hour, Team 4-hour, Max 4-hour, Business 1-hour.
Questions? [email protected]