Support

Support Levels by Plan

Support Levels by Plan Support Comparison | Feature | Free | Builder | Pro | Business | |---------|------|---------|-----|----------| | Help Center | Yes | Yes | Yes | Yes | | AI Chatbot | Yes | Yes | Yes | Yes | | Email Support | Waitlist | Yes | Yes | Yes | | Priority Support | No | Yes | Yes | Yes | | Response Time | 5-7 days | 24h | 12h | 4h SLA | | Dedicated Manager | No | No | No | Yes | Free Plan Support - Help Center access (all articles) - AI Chatbot for instant answers - General tickets (waitlist queue) Response time: 5-7 business days Paid Plans Builder, Pro, and Business plans have priority email support with faster response times. Creating a Support Ticket 1. Go to support.vulk.dev 2. Use the chat widget or create ticket 3. Describe your issue in detail 4. Wait for response based on your plan

Support for Free Plan Users

Support for Free Plan Users What You Get As a Free trial user, you have access to: Help Center All articles and guides (what you are reading now). AI Chatbot Available 24/7 for instant answers to common questions. General Ticket Queue You can submit support tickets, but they go to a general queue. Response Time 5-7 business days for Free plan users. Paid plans get faster response times. Getting Faster Support Upgrade to a paid plan for priority support: - Builder: 24 hour response - Pro: 12 hour response - Business: 4 hour SLA Self-Service Options Most questions are answered in: 1. This Help Center 2. FAQ section 3. AI Chatbot Try these first before submitting a ticket.