Support Levels by Plan
Support Comparison
| Feature | Free | Builder | Pro | Business |
|---|---|---|---|---|
| Help Center | Yes | Yes | Yes | Yes |
| AI Chatbot | Yes | Yes | Yes | Yes |
| Email Support | Waitlist | Yes | Yes | Yes |
| Priority Support | No | Yes | Yes | Yes |
| Response Time | 5-7 days | 24h | 12h | 4h SLA |
| Dedicated Manager | No | No | No | Yes |
Free Plan Support
- Help Center access (all articles)
- AI Chatbot for instant answers
- General tickets (waitlist queue)
Response time: 5-7 business days
Paid Plans
Builder, Pro, and Business plans have priority email support with faster response times.
Creating a Support Ticket
- Go to support.vulk.dev
- Use the chat widget or create ticket
- Describe your issue in detail
- Wait for response based on your plan