Privacy Policy
How VULK collects, uses, and protects your personal data.
Privacy Policy
Last Updated: January 2026
This Privacy Policy explains how VULK ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our AI-powered code generation platform.
Information We Collect
Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Email, name, profile picture | Account creation, authentication |
| Payment Information | Card details (via Stripe) | Billing, subscriptions |
| Project Data | Prompts, generated code, project settings | Service delivery |
| Communications | Support tickets, feedback | Customer support |
Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Usage Data | Features used, generation requests | Service improvement |
| Device Information | Browser type, OS, screen size | Compatibility, debugging |
| Log Data | IP address, timestamps, errors | Security, debugging |
| Cookies | Session tokens | Authentication (see Cookie Policy) |
How We Use Your Information
We use your information to:
-
Provide the Service
- Generate code based on your prompts
- Store and manage your projects
- Process payments
-
Improve the Service
- Analyze usage patterns
- Fix bugs and optimize performance
- Develop new features
-
Communicate With You
- Send transactional emails (receipts, confirmations)
- Respond to support requests
- Send product updates (with your consent)
-
Ensure Security
- Prevent fraud and abuse
- Enforce our terms
- Comply with legal obligations
Data Sharing
Third-Party Service Providers
We share data with trusted providers who help us operate VULK:
| Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Payment info, email |
| AI Providers (OpenRouter, Anthropic) | Code generation | Prompts only (anonymized) |
| Cloudflare | Hosting, CDN, security | IP, usage data |
| AWS | Database hosting | Encrypted project data |
| Hetzner | Server hosting | Encrypted application data |
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Legal Requirements
We may disclose information when required by law or to protect our rights, safety, or property.
Data Storage and Security
Where We Store Data
- Primary Database: AWS RDS (EU - Ireland)
- Application Servers: Hetzner (Germany)
- CDN/Edge: Cloudflare (Global)
- Backups: Encrypted, EU-based
Security Measures
- Encryption in transit (TLS 1.3)
- Encryption at rest (AES-256)
- Regular security audits
- Access controls and logging
- Secure authentication (OAuth 2.0)
Your Rights
Under GDPR and other privacy laws, you have the right to:
| Right | Description | How to Exercise |
|---|---|---|
| Access | Get a copy of your data | Settings → Export Data |
| Rectification | Correct inaccurate data | Settings → Profile |
| Erasure | Delete your data | Settings → Delete Account |
| Portability | Export data in standard format | Settings → Export Data |
| Object | Opt out of certain processing | Contact support |
| Restrict | Limit how we use your data | Contact support |
For detailed GDPR information, see GDPR & Your Rights.
Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Until account deletion |
| Project data | Until project/account deletion |
| Usage logs | 90 days |
| Security logs | 1 year |
| Payment records | As required by law (typically 7 years) |
| Support tickets | 2 years after resolution |
After deletion, data is removed from active systems within 30 days and from backups within 90 days.
Children's Privacy
VULK is not intended for users under 16 years of age. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us.
International Transfers
Your data may be processed outside your country of residence. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs)
- Privacy Shield compliance (where applicable)
- Adequacy decisions by the European Commission
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via:
- Email notification
- In-app notification
- Notice on our website
Contact Us
For privacy-related inquiries:
- Email: privacy@vulk.dev
- Support: support.vulk.dev
- Response Time: Within 30 days
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